Refund Policy

We at stubbs-wooten.com are committed to ensuring your complete satisfaction with every purchase. We take great pride in the quality and craftsmanship of our products and are confident that you will love them. However, we understand that sometimes a return or exchange may be necessary. This Refund Policy outlines the guidelines and processes for such requests.

Eligibility for Returns and Refunds

To be eligible for a return and refund, the item must be in its original, unworn, unwashed, and pristine condition, with all original tags and packaging intact. It must be returned within the specified return window from the date of delivery. We cannot accept returns for items that show signs of wear, have been altered, are damaged due to customer misuse, or are not in their original state. For hygiene reasons, certain final sale items, such as those marked as such during promotional events or clearance sales, are non-returnable and non-refundable. This will be clearly indicated on the product page at the time of purchase.

The Return Process

Initiation of a return must be done through our online portal. Please do not ship returns back to us without first obtaining a Return Merchandise Authorization (RMA) number. To begin, visit our website and navigate to the returns section. You will need your order number and email address to access your order details and initiate the return request. Once initiated, you will receive instructions and an RMA number, which must be clearly marked on the outside of your return package. Returns sent without an RMA number may be delayed or refused.

Items must be returned using a traceable and insured shipping method. We strongly recommend retaining your proof of postage until your refund has been processed. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., you received an incorrect or defective item). We cannot be held responsible for items lost or damaged in transit back to us, which is why a traceable method is essential.

Inspection and Refund Processing

Upon receipt of your return, our team will conduct a thorough inspection to verify that the item meets our return eligibility criteria. This process typically takes a few business days from the time the package arrives at our facility.

Once your return is approved, we will initiate your refund. Refunds will be issued to the original method of payment used for the purchase. Please note that your financial institution may require additional time to process and post the refund to your account once they have received the transaction from us. This period varies by institution and is beyond our control.

We do not offer direct exchanges through our return system. If you wish to receive a different item, we recommend processing a return for a refund and placing a new order for the desired product. This ensures you secure the item in your preferred size or style promptly.

Defective or Incorrect Items

In the rare event that you receive a defective product or an item that is incorrect due to an error on our part, we sincerely apologize. Please contact our customer service team immediately upon discovery. We will provide a prepaid return shipping label and, upon confirmation of the issue, will happily expedite a replacement if available, or process a full refund, including your original shipping charges. We may request photographic evidence to help us understand and resolve the issue quickly.

International Returns

For orders shipped outside our primary region, customers are responsible for any and all customs duties, taxes, and brokerage fees associated with the return shipment. These costs are non-refundable. The refund will be issued for the product cost only, minus any original shipping charges, as stated. We advise international customers to be aware of their local customs regulations before initiating a return.

Final Sale Items

As noted, items identified as “Final Sale” at the time of purchase are not eligible for return or refund under any circumstances. This includes but is not limited to items purchased during special promotions, seasonal sales, or marked as clearance.

Customer Satisfaction

Our goal is to provide a seamless and fair return experience. This policy is designed to be clear and to protect both our customers and our business. We reserve the right to refuse returns that do not comply with the terms outlined above or to address patterns of return behavior that are inconsistent with standard consumer practices.

We may update or modify this Refund Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The policy in effect at the time of your purchase will govern that transaction.

Thank you for choosing stubbs-wooten.com. We appreciate your business and hope you enjoy your products.